Reservation and Payment Policy

The following information is important, so that the process of booking, payments or cancellations, goes well. Please read it carefully and if you have any questions, do not hesitate to contact us.


By booking one of our houses, the guest agrees and accepts our payment conditions. After booking, the dates will be blocked in the other platforms where the house is advertised and the guest will receive a booking confirmation email. If the booking is made less than 15 days before the check-in date, payment must be in full. If you do not follow the payment instructions, the reservation is not pre-confirmed and the requested dates are also available for other guests.

In addition to the payment methods on the reservations page, we also have available payment by bank transfer, revolut or MB Way. For more information about these alternatives, please do not hesitate to contact us.

security deposit:

In addition to the total amount of the reservation, the guest must deposit a security deposit to cover possible damages. The amount varies according to the typology and amenities of each house and should be delivered as indicated in the payment instructions that the guest will receive by email. The security deposit will be returned, within a maximum of 5 days after check-out, if there is no damage in the house or any of the rules described in the Terms and Conditions and in the detailed information sent by email, is not fulfilled.

Cancellation and changes:

Cancellation requests should be sent by email or by message on WhatsApp. If the reason for cancellation is due to Covid-19, the guest will be refunded for any payment that has already been made. Cancellations longer than 30 days, from the check-in date, we will be responsible for a refund. Cancellations, between 30 and 15 days, no refund of the first payment and cancellations less than 15 days, no refund.

Changes, are subject to availability and confirmation.